Privacy Policy

Last updated: January 13, 2026

Bio-Moleculars operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Bio-Moleculars uses the Shopify platform, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, purchase, or otherwise interact with our Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with regard to the collection, processing, and sharing of your personal information.

Please read this privacy policy carefully. By using our services, you confirm that you have read this privacy policy and understand how your data will be collected, used, and shared in accordance with it.

Personal data that we collect or process

When we use the term "personal data," we mean information that can identify you or another person or be associated with you. Personal data does not include anonymously collected or anonymized data that cannot identify you or be associated with you. We may collect or process the following categories of personal data, including inferences derived from it, depending on how you use the services, where you live, and to the extent permitted or required by applicable law:

• Contact details including name, address, billing address, delivery address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, preferences and settings.
• Transaction information, including items you view, add to your shopping cart, add to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.
• Communication with us This also includes the information you provide when communicating with us, for example when sending a customer service request.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interaction with the services, in particular how and when you interact with or navigate the services.

Sources of personal information

We may collect personal data from the following sources:

• Directly from you, for example, when you create an account, visit or use the services, communicate with us, or otherwise provide us with your personal data;
• Automatically via the services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, even if we commission them to enable certain technologies, and if they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which services you use, we may use personal data for the following purposes:

• We provide our services, adapt them to your needs, and continuously improve them. We use your personal data to provide you with our services, fulfill our contract with you, process your payments, execute your orders, store your preferences and interests, send you notifications about your account, process purchases, returns, exchanges and other transactions, create, maintain and manage your account, organize shipping, enable returns and exchanges, allow you to publish reviews and offer you a personalized shopping experience, for example, through product recommendations that match your purchases. This may also include using your personal data to better tailor and improve our services to meet your needs.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional messages via email, SMS or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and your other activity on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, and take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. When you use our services and register an account, you are responsible for the security of your login credentials. We strongly recommend that you do not share your username, password, or other login information with anyone.
• Communication with you. We use your personal data to provide you with customer support, respond to your inquiries, provide you with effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil investigations, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we share personal data

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. These circumstances include, for example:

• With Shopify, vendors and other third-party providers who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
• We work with business and marketing partners to provide you with marketing services and show you advertisements. For example, we use Shopify to enable personalized advertising with third-party services based on your online activity across different retailers and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to use your data for targeted advertising and marketing based on your online activity across different retailers and websites.
• If you instruct us, ask us to do so, or otherwise give your consent to share certain information with third parties, for example, to send products to you or through your use of social media widgets or login integrations.
• With our affiliated companies or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the services to provide and improve them for you. Information you submit to the services is shared with and transferred to Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the services for you. To protect, grow, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and your rights, please see [link to Shopify Privacy Policy]. Shopify Consumer Privacy Policy Depending on where you live, you can exercise certain rights regarding your personal data here: Shopify Privacy Portal (Link) .

Third-party websites and links

The Services may contain links to third-party websites or other online platforms. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and terms of use. We do not guarantee the privacy or security of such websites and are not responsible for them, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social networks, may be viewed by other users of the Services and/or users of these third-party platforms without restriction as to its use by us or third parties. The provision of such links does not, in itself, imply endorsement of the content of these platforms or their owners or operators, unless otherwise stated in the Services.

Data from children

The services are not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below and request that this information be deleted. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as defined by applicable law) personal information from individuals under the age of 16.

Security and storage of your data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we maintain accurate inaccurate personal information about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you if you exercise any of these rights. Under applicable law, we may need to verify your identity before we can process your requests. You may, under applicable law, designate an authorized person to make requests on your behalf to exercise your rights. Before we accept such a request from an authorized person, we will require proof of their authorization and, if necessary, direct identity verification from you. We will respond to your request within the legally required timeframe.

complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to object to our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find information here. a list of the responsible data protection supervisory authorities .

International money transfers

Please note that we may also transfer, store and process your personal data outside of your country of residence.

When we transfer your personal data from the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the competent authority of the United Kingdom, unless the data transfer is to a country that has been shown to provide an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised privacy policy will be published on this website, the date of the last update will be adjusted accordingly, and the legally required notices will be provided.

contact

Should you have any questions about our data protection practices or this privacy statement, or wish to exercise your rights, please call us, send us an email to info@bio-moleculars.com, or contact us at Kleine Dorpsstraat 5A, Bergen, 1861 KN, NL. For the purposes of applicable data protection laws, we are the controller of your personal data.